Frequently asked questions

For urgent matters, please call +31 (0)70 353 21 35

What does my insurance cover?

Please check the policy conditions..

Am I entitled to care allowance (zorgtoeslag)?

With the student insurance you are not entitled to the care allowance.

I have a part-time job. What do I need to do?

You are obliged by the law to take the basic health care insurance if you have a part-time job. Please contact us for further details.

I have a medical bill to declare. What do I need to do?

You can download a declaration form. After filling it in, you can send it together with the bill by e-mail

I want to make some changes.

Please send us an e-mail at

Do you have any other questions?

By phone from 11:00 till 16:00. Or use our contact form.
If you have any questions, please do not hesitate to contact our Customer Service. +31 50 544 56 88
You can contact us via WhatsApp. +31 6 371 52 535
You can fill in our contact form.